1. Order Processing
Every order is carefully reviewed, packed, and inspected before shipment to ensure accuracy and product quality.
Standard processing time is 7–10 business days after payment has been received and your order has been confirmed.
Business days are Monday through Friday, excluding weekends and holidays.
Orders placed after business hours will begin processing on the next business day.
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2. Shipping Rates
Shipping costs are automatically calculated during checkout based on:
* Order value
* Package weight
* Shipping destination
* Shipping method selected
Shipping charges are displayed before payment is completed.
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3. Shipping Methods
HK Jewelers ships through trusted carriers including UPS, USPS, and FedEx, depending on your location and order requirements.
Expedited shipping services may be available upon request; however, expedited shipping only applies to the carrier’s transit time and does not reduce our standard 7–10 business day order processing time.
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4. Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Tracking information may take up to 24 hours to become active after the shipping label has been created.
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5. Shipping Destinations
We currently ship throughout the United States.
For international orders, please contact our customer service team before placing your order so we can review shipping options and provide a customized quote.
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6. Shipping Delays
Although we work hard to ship every order within our stated processing time, occasional delays may occur due to:
* High order volume
* Holidays
* Weather conditions
* Carrier delays
* Customs processing
* Other unforeseen circumstances
If a significant delay occurs, we will notify you as soon as possible.
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7. International Shipping
International customers are responsible for any applicable:
* Customs duties
* Import taxes
* Brokerage fees
* Local government charges
These fees are not included in your order total.
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8. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address.
HK Jewelers is not responsible for delays or additional shipping charges resulting from incorrect or incomplete address information.
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9. Lost or Stolen Packages
Once a shipment has been delivered by the carrier, HK Jewelers is not responsible for lost or stolen packages.
If your package appears to be lost during transit, please contact us immediately so we can assist you in filing a claim with the carrier.
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10. Returns Due to Non-Delivery
If an order is returned because of:
* Incorrect address
* Refused delivery
* Failure to claim the package
The customer will be responsible for any additional shipping costs required to resend the order.
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11. Contact Information
If you have questions regarding your shipment, please contact our customer support team.
HK Jewelers
Email: contact@hkjewelers.com
Phone: 562-846-5673 / 818-4331190
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By placing an order with HK Jewelers, you acknowledge that you have read and agree to this Shipping Policy.